These terms and conditions set the rules governing your use of "Hanaya" store, including all services and transactions conducted through it, such as browsing the store, creating accounts, and purchasing products. These terms constitute a legally binding agreement between "Hanaya" and the user. By using the store or any of its services, you acknowledge that you have reviewed, understood, and fully and unconditionally agreed to all its contents. If you do not agree to any part of these terms, you must immediately stop using the store.

Legal Eligibility and Store Use

Use of the store and conducting transactions on it is limited to individuals who have full legal capacity to enter to binding contracts and who are 18 years of age or older. The user acknowledges that they will use the store for personal and lawful purposes only, in compliance with applicable regulations.

"Hanaya" reserves the right to refuse, suspend, or terminate any user's use of the store if misuse or violation of these terms is suspected, without prior notice.

Accounts and Provided Information

Some store services may require creating a personal account. The user is fully responsible for maintaining the confidentiality of his login credentials and for all activities conducted through his account. The user confirms that all information provided when creating the account or completing orders is accurate, complete, and up to date. "Hanaya" is not responsible for any delays or losses resulting from incomplete or inaccurate information.

Products, Descriptions, and Availability

"Hanaya" strives to provide comprehensive and accurate information about products, including descriptions and images. However, due to the nature of jewelry and its handmade production, slight variations in color, shape, or details may occur, and these differences are not considered manufacturing defects.

All products are subject to availability. "Hanaya" reserves the right to modify or discontinue any product at any time without prior notice.

Prices, Orders, and Payment

Product prices are displayed in local and international currencies; the final currency is determined before payment completion. The final discount amount on your bank statement may vary due to exchange rate differences or fees imposed by the bank or card provider, for which "Hanaya" bears no responsibility. An order is not binding on "Hanaya" until payment is processed and accepted. "Hanaya" reserves the right to cancel or reject any order in case of pricing errors, suspected fraud, or inability to verify data, with any paid amounts refunded without further obligation.

Shipping, Delivery, and Transfer of Responsibility

Shipping is carried out through authorized external shipping companies, and delivery times are estimated. The risks and responsibility for the shipment transfer to the customer upon confirmation of delivery by the shipping company, signing for receipt, or issuance of an approved electronic delivery notice, whichever occurs first. "Hanaya" is not responsible for damage, loss, or delays caused by circumstances beyond its control after the transfer of responsibility.

Returns, Exchanges, and Warranty

All return, exchange, and refund requests are subject to the store's approved return and exchange policy, which is an integral part of these terms. All products are also subject to warranty policies and after-sales services, in addition to the product care guide. Compliance with care instructions is a fundamental condition for benefiting from the warranty.

Communication and Customer Service

"Hanaya" provides official communication channels to assist customers with inquiries and order follow-ups. No clarification or response provided through customer service constitutes a modification of these terms or any store policies unless explicitly stated in writing and documented by "Hanaya". "Hanaya" reserves the right to restrict or terminate communication in cases of misuse or inappropriate behavior.

Intellectual Property

All content displayed on the store, including texts, images, designs, logos, and trademarks, is the property of "Hanaya" Jewelry or licensed to it, and is protected under applicable intellectual property laws. Copying, reproducing, or using any of this content without prior written permission is prohibited.

Limitation of Liability

To the fullest extent permitted by law, "Hanaya" is not liable for any direct or indirect, incidental or consequential losses, including loss of profits, data, or use, resulting from the use of the store or products. "Hanaya's" liability in all cases is limited to the value of the disputed product at most.

Force Majeure

"Hanaya" is not responsible for any delay or failure to fulfill its obligations due to circumstances beyond its reasonable control, such as natural disasters, technical failures, government decisions, or supply chain interruptions.

Waiver and Severability

Failure by "Hanaya" to exercise any right or provision of these terms does not constitute a waiver of that right or provision. If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

Governing Law and Jurisdiction

These terms and conditions are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. The courts of the Kingdom of Saudi Arabia have exclusive jurisdiction over any dispute arising from these terms, unless otherwise stipulated by law.

Policy and Procedure Amendments

"Hanaya" reserves the right to modify or update policies and procedures at any time. The updated version will be published on the store, and continued use of the store after updates constitutes implicit acceptance. These policies are governed and interpreted according to the laws of the Kingdom of Saudi Arabia, without prejudice to any mandatory consumer rights under applicable Saudi laws.