Yes, lab-grown diamonds are 100% real. They are identical to natural diamonds in chemical composition and physical properties — the only difference is in how they're formed, as they are produced in a controlled environment rather than mined from the earth.

The main difference lies in the source. There is no difference in quality, durability, or brilliance. Lab-grown Diamonds are produced in a controlled laboratory environment, while natural diamonds are mined from beneath the earth.

Yes, Lab-Grown Diamonds are an excellent choice. They offer high quality and outstanding value for money and are used worldwide for this purpose.

Yes, all Hanaya jewelry is crafted from 18-karat gold - a global standard that combines purity and durability, making it ideal for everyday wear.

18-karat gold is more durable than higher karats, making it more suitable for everyday jewelry while maintaining a luxurious shine and appearance.

All Hanaya pieces undergo rigorous quality inspection. Hanaya provides certificates detailing the specifications of the gold, diamonds, or gemstones for each piece, depending on the design.

No, lab-grown diamonds retain their sparkle and brilliance, and their color does not change over time when properly cared for.

Lab-grown diamonds offer the same quality, and their market value varies based on supply and demand - like any luxury product - while also being a more sustainable choice.

Resizing may be possible for some designs only. We recommend contacting us before purchase for assistance in choosing the right size, noting that resized pieces are often non-returnable.

You can use the size guide available on our store or contact our customer service team for help selecting the right size before purchasing.

We ship within the Kingdom of Saudi Arabia, as well as to GCC countries (UAE, Kuwait, Bahrain, Qatar, Oman), with international shipping available to most countries worldwide. Shipping fees and delivery times vary by country and delivery location.

Delivery within the Kingdom of Saudi Arabia typically takes between 3 to 5 business days after the order is shipped.

Yes, delivery times for GCC countries vary depending on the country, the shipping carrier, and customs clearance procedures. The estimated delivery time is clarified before completing the order.

We offer secure, certified payment methods including credit cards (Visa, Mastercard), Apple Pay, Google Pay, and Mada within Saudi Arabia. Other flexible payment options may be available in specific regions.

Cash on delivery is not available.

Cancellation can be requested before the shipping process begins. Once shipping has started, the order will be handled according to our approved return policy.

Yes, in accordance with our approved return and exchange policy, noting that some products - such as custom-made or resized pieces — are non-returnable.

The refund process begins after the piece is received, inspected, and the return request is approved. The time it takes for the amount to appear in your account may vary depending on your bank and payment method.

Yes, all Hanaya jewelry is covered by a warranty against manufacturing defects, in accordance with our warranty and after-sales service policy.

We recommend storing each piece separately, avoiding impact and chemical exposure, cleaning with a soft, dry cloth, and following the care guide instructions provided in the store to preserve its quality and shine.